Privacy Policy

Our Commitment to Your Privacy

At opkok, we take privacy seriously. This Privacy Policy explains how opkok collects, uses, stores, and protects the personal information of players and visitors who use our online gaming platform, available at opkok.bet. By registering an account or using any service on opkok, you acknowledge that you have read and understood this policy.

We serve players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities. Whether you are enjoying cricket betting, live casino games, or exploring our 500+ slots, your trust is the foundation of everything we do. This document forms part of our Terms & Conditions and should be read alongside them.

Information We Collect

When you register on opkok, deposit funds, place bets, or contact us for support, we may collect the following categories of personal information:

• Identity information: full name, date of birth, and government-issued identification details for KYC verification purposes.
• Contact information: email address, mobile phone number, and residential address within Bangladesh.
• Financial information: transaction history, deposit and withdrawal records including bKash, Nagad, Rocket, Upay, and bank transfer details.
• Technical data: IP address, browser type, device type, operating system, referring URLs, and session timestamps.
• Behavioural data: gaming activity, bet history, session duration, game preferences, and platform navigation patterns.
• Communications data: support ticket history, chat logs, email correspondence, and feedback submissions.

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless legally required in specific circumstances.

How We Use Your Information

The information we collect is used exclusively to provide, improve, and secure the opkok platform. Specifically, we use your data for:

• Account creation and identity verification to comply with responsible gaming and anti-fraud requirements.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer channels securely and accurately.
• Delivering personalised bonus offers, promotions, and game recommendations based on your preferences and activity.
• Providing customer support and resolving disputes, complaints, or technical issues promptly.
• Monitoring and analysing platform usage to detect fraud, money laundering, or any activity that may harm the platform or other players.
• Complying with applicable laws, regulatory obligations, and responding to lawful requests from authorities.

Payment Data and Financial Transactions

opkok supports multiple payment methods popular across Bangladesh, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you make a deposit or request a withdrawal, we collect the transaction details required to complete the payment. This may include your bKash or Nagad mobile number, bank account reference, or card details (where applicable).

All payment data is encrypted in transit and at rest. We do not store complete card numbers or full banking credentials on our servers. Financial transaction records are retained for a minimum period as required by applicable law and then securely deleted.

Cookies and Tracking Technologies

opkok uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse platform performance. A cookie is a small data file stored on your device that helps us identify your session and personalise your experience.

We use the following types of cookies on the opkok platform:

• Essential cookies: Required for the platform to function correctly, including session management and login authentication.
• Analytics cookies: Help us understand how users interact with the platform so we can improve content, layout, and features.
• Preference cookies: Store your language, display, and game settings so the platform remembers your choices across sessions.

Sharing of Your Information

We do not sell your personal data. We may share your information only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist in operating our platform, including payment processors, KYC verification providers, and hosting services. These parties are contractually bound to protect your data and may not use it for any purpose outside the scope of services they provide to opkok.
• Legal obligations: When required by law, court order, or regulatory directive, we may disclose your information to the appropriate authorities.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy protections described in this policy.

In all cases, any third party receiving your data is required to handle it in accordance with applicable privacy standards and solely for the purpose for which it was shared.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil legal, regulatory, and operational obligations. Specifically, financial transaction records are retained for a minimum of five years as required by applicable anti-money-laundering regulations.

When data is no longer needed, we apply secure deletion practices to ensure it cannot be recovered or misused. Backup data is subject to the same deletion timelines once the retention period expires.

Your Rights as a User

As a registered user of opkok, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is used.
• Right to rectification: You may request that inaccurate or incomplete personal data we hold about you be corrected or completed.
• Right to erasure: You may request deletion of your personal data where there is no compelling reason for its continued processing, subject to our legal obligations.
• Right to restriction: You may ask us to restrict the processing of your data in certain circumstances, for example if you contest its accuracy.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.

We will acknowledge your request within 5 business days and aim to resolve it within 30 days. In cases of complexity or high volume of requests, this period may be extended, and we will notify you accordingly.

Security Measures

opkok employs robust technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, secure hashing for account credentials, role-based access controls for staff, and regular security audits of our infrastructure.

While we apply industry-standard security practices, no method of transmission over the internet or method of electronic storage is 100% secure. We encourage you to use a strong, unique password for your opkok account and to enable two-factor authentication where available to further protect your account.

Minors and Age Restriction

opkok is strictly a platform for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe your child has provided personal information to opkok, please contact us immediately at [email protected] and we will take prompt steps to delete that information. Any account found to belong to a person under 21 will be suspended and the associated funds handled in accordance with our Terms & Conditions.

Changes to This Privacy Policy

opkok reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify registered users via email or a prominent notice on the platform at least 7 days before the changes take effect.

Your continued use of opkok after any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information. The date at the top of this page indicates when the policy was last revised.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way opkok handles your personal data, please reach out to our dedicated support team. We are committed to addressing your enquiry promptly and transparently.